BCSA Business Plan 2017-2019

Quality Connections

British Columbia Safety Authority | 2017-2019 Business Plan

introduction

This business plan marks the halfway point in our 10-Year Strategy towards a comprehensive knowledge-based approach to safety oversight. It is an opportune time to reflect on what we have learned to date, and to recognize the work we have yet to do as we embark on year five of this strategy.

We acknowledge that safety culture centres around the willingness of people to participate – from stakeholders choosing to work within our safety system to our employees as ambassadors of safe practices. And so, we aim to deliver relevant safety services and resources to clients and stakeholders so they can better manage the safety of their own work and assets. This commitment is reflected in the theme of this 2017-2019 business plan: Quality Connections.

In the past year, we have grown participation by using technology tools to put more useful safety information into the hands of our employees, clients, stakeholders and the public. As we shift to integrating value, we will further develop innovative solutions to make it easier and worthwhile for those interacting and working with us.

We will leverage and improve on existing technology, products and processes to better serve our clients. We will update our technology architecture to support stronger data governance and business intelligence while building a better understanding of our stakeholder groups.

Through this increased understanding, we will be able to evolve our strategy to tailor services to the safety needs of different client groups, collect more data, and share it in a way that is useful and applicable to the operational needs of our clients.

This business plan outlines our 2017-2019 priorities and how we will deliver on our strategy to help enrich the efforts of our clients and stakeholders who contribute to maintaining the safety of BC’s technical systems every day.

2017-2019 BC Safety Authority Business Plan

our 2017-2019 business plan

The safety system comprises people, equipment, safety standards and work practices, and BCSA relies on industry and the public to actively participate in the system. As we continue to advance our 10-Year Strategy, we will enhance our technology infrastructure and invest strategically in the knowledge and skills of our employees and clients. We will increase the number of participants in the safety system and create better connections to enable ongoing participation. We will collect and analyze more data, resulting in better knowledge creation for our clients and employees. And we will hold certified individuals more accountable for safety, and identify more unpermitted work and equipment, leading to better behaviour. All of this is in service to enhancing technical systems safety in British Columbia.

In order to focus our business planning process for 2017, the following principles provide a framework of actions to deliver on our strategy for the coming year.

Grow the impact of our existing technology tools to improve safety outcomes through more client participation, data collection and utilization, and sharing of safety knowledge.
Implement a flexible information technology architecture for BCSA’s core systems to better support agile development, and stronger data governance and business intelligence.
Increase the understanding and ownership of safety responsibilities in our clients, partners and the public through broader communications, deeper relationships, and strategies for corporate offices, BCSA brand evolution, and connecting our employees to the business.
Expand and evolve our service line strategy to better tailor our products and services to the safety needs of our different client groups.
Adapt to unforeseen changes in our external environment through agile project timelines and budget commitments.

In support of these principles, we established five strategic priorities that will contribute to the integrity of the safety pyramid depicted below. Achieving these strategic priorities will propel us towards being a knowledge-based organization and enable us to deliver on our mission to build your confidence in safety systems for life – through a focus on risk and support for innovation.

BC Safety Authority Safety Pyramid

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our strategic goals

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our 2017 priorities

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financial outlook

Forward-looking statement

2017’s budget is balanced, and our operating reserve will meet the target level of 15% of annual operating costs.

The budget is based on the actual financial performance in recent years and projected market conditions. 2017 revenues include previously announced fee increases, while holding the volumes of operating and installation permits 1% higher than our Q3 2016 forecast. We project other revenue growth in 2017 totalling $2.55M coming from three primary sources: $1.0M from our continued efforts to identify unpermitted work and equipment, $1.2M from non-regulatory contracts, and $350K from client education. As in prior years, we will manage our expenditures to ensure that we maximize our return on capital and operating spending, and adjust them to revenues should actual figures fall below budget.

2018 and 2019 forecasts are based on our best information as of October 2016. Our assumption is that our revenue and expenses will have similar profiles to 2017. All forward-looking statements within this report should be understood to involve risks and uncertainties that could cause actual financial or operating results to differ significantly.

2016-2019 Projections ($'000s) Updated Q3 Budget Estimate Estimate
Revenue Category 2016F 2017 2018 2019
Service and related fees 54,857 57,705 59,989 62,555
New Business Initiatives 1,889 2,550 2,752 2,752
Investment and other income 964 648 608 608
Total Revenue 57,710 60,903 63,349 65,915
Expenses        
Salaries and benefits 36,850 41,318 42,387 43,713
Amortization of capital assets 3,650 4,159 4,248 4,302
Building occupancy 2,803 2,946 2,984 3,023
Audit, legal and insurance 665 705 715 723
Contract services 1,309 1,619 1,905 1,990
Travel 1,358 1,389 1,793 1,817
Office and business 2,059 2,541 2,623 2,659
Telecommunications 593 493 803 814
Information systems 1,410 1,890 1,721 2,654
Training 821 822 1,393 1,411
Vehicles 715 914 927 938
Corporate governance 391 455 460 467
Postage and courier 220 266 269 272
Outreach and awareness 449 625 710 720
Materials and supplies 169 206 208 211
Bad debts 229 229 201 201
Total Expenses 53,599 60,903 63,349 65,915
Excess / (Deficiency) of revenue over expenses 4,111 0 0 0
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