Giant Inc. recalls Giant and Best Canadian hot water heaters

22 October 2014

Giant Inc. has issued a voluntary recall for atmospheric gas water heater models (natural gas or propane) in 30, 40, 50 or 60 gallon capacities.

The Giant and Best Canadian hot water heaters are white and have a red Giant logo or a red Best logo, attached to the upper front portion of the outside surface of the device.

These units may have a small space between the bottom of the water tank and the combustion chamber. This could, under extreme conditions, affect the watertightness of the combustion chamber and prevent the flame arrestor from functioning as designed, in the event of a spill or incorrect use of a liquid or inflammable gas in proximity to the hot water heater. Under such circumstances, there could be a higher risk of fire or explosion of the flammable material.

What products are being recalled?

This voluntary recall involves atmospheric gas water heater models (natural gas or propane) in 30, 40, 50 or 60 gallon capacities. They are white and have a red Giant logo or a red Best logo, attached to the upper front portion of the outside surface of the device. The identification plate found near the gas valve of the hot water heater shows the model number, the manufacturing date, and the unit’s serial number (see images below - click to enlarge).

Giant brand heater Best brand heater Giant and Best alert model number

What identified hazards prompted the recall?

These units may have a small space between the bottom of the water tank and the combustion chamber. This could, under extreme conditions, affect the watertightness of the combustion chamber and prevent the flame arrestor from functioning as designed in the event of a spill or incorrect use of a liquid or inflammable gas in proximity to the hot water heater. Under such circumstances, there could be a higher risk of fire or explosion of the flammable material.

How do I know if my appliance is a recalled product?

The hot water heater model numbers potentially affected and involved in this recall begin with the following prefixes: 

GG30-27MF-P...

UG30-27MF-P...

UG50-38F-C...

GG30-30MF-N…

UG30-30MF-N…

UG50-40LF-N…

GG40-32LF-P…

UG40-32LF-P…

UG50-40LFD-N…

GG40-34LF-N…

UG40-34LF-N…

UG60-42MF-P…

GG40-9-34LF-N…

UG40-36LF-N…

UG60-47MF-P…

GG50-38LF-N…

UG40-38LF-N…

UG60-47MF-N…

GG50-9-38LF-N…

UG50-36LF-P…

UG60-47MF-C…

GG60-47MF-N…

UG50-38LF-N…

UG60-52MF-N…

Have there been any incidents related to these products?

Neither Health Canada nor Giant Factories Inc. has received any reports of consumer incidents or injuries related to the use of the product.

When were the recalled products sold?

The recalled products were sold from April 1, 2014, to September 26, 2014. Approximately 6,985 recalled hot water heaters were sold in Canada.

Who manufactured the recalled products?

The recalled products were manufactured in Canada by Usines Giant Inc. of Montreal, Quebec.

What should I do if my appliance is included in the list?

Consumers who have purchased a product whose model number appears in the table above should immediately contact Giant at 1-800-363-9354 to find out whether their unit is included in the recall. If the unit proves to be defective, it will be replaced at no charge to the consumer.

Further information, including model numbers can be found at http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2014/41845r-eng.php