As BC Safety Authority (BCSA) enters year four of our 10-Year Strategy, we are assessing where we have achieved the milestones we first published three years ago, and where we need to focus our attention across our strategic goals of Safety, Clients, People and Sustainability. We have gained insight into how much our goals build on one another, and this has increasingly convinced us that, just like all value-driven businesses, we must put all of our diverse client groups and their safety needs at the centre of what we do. This conviction is reflected in the theme of our 2016-2018 Business Plan: Growing Participation.
Because BCSA relies on industry (asset owners, licensed contractors, and certified individuals) and the public to actively participate in the safety system, we must continue to strategically invest in technology to make it easier, faster, and more convenient for all clients to connect with us. The result of this effort will be more people participating in the safety system.
To further grow participation, we will provide our employees with the right tools to do their jobs and enable our clients to easily connect with us. After all, our employees live and work in every part of British Columbia and are increasingly sharing technical systems safety information through technology tools. By supporting our people with ongoing learning and training opportunities to develop and enhance their skills, we enable an adaptable and innovative workforce that turns data into knowledge through new and useful products and services that enhance safety for our clients. We will use technology tools to put more valuable safety information into the hands of our employees, clients, stakeholders and the public. The availability and exchange of this information will change behaviours in a predictable way, resulting in better safety.
This Business Plan describes how we will deliver on our strategy by enhancing support for the integrity of the safety system, with a focus on increasing participation and creating better connections in 2016. Our six strategic priorities will build on and leverage our technical expertise to benefit clients and society by influencing better safety outcomes across the safety system. Overall, by putting our clients at the centre of what we do to grow participation in the safety system, we are positioning BCSA to achieve our vision of Safe Technical Systems. Everywhere.
Who We Are What We Do
BC Safety Authority is an independent, self-funded organization mandated to oversee the safe installation and operation of technical systems and equipment. In addition to issuing permits, licences and certificates, we work with industry to reduce safety risks through assessment, education and outreach, enforcement, and research.
OUR EXPERTISEWe deliver safety products and services across the following technologies in the province:
• Electrical equipment and systems
• Boilers, pressure vessels and refrigeration systems
• Natural gas and propane appliances and systems, including hydrogen
• Elevating devices, such as elevators and escalators
• Railways, including commuter rail
• Passenger ropeways, such as aerial trams and ski lifts
• Amusement devices
• Complex and integrated technical systems involving multiple technologies
OUR FRAMEWORKBC Safety Authority operates within a legislative and regulatory framework that includes:
• Safety Authority Act
• Safety Standards Act and Regulations
• Railway Safety Act and Regulations
• Freedom of Information and Protection of Privacy Act
• Ombudsperson Act
For further information, including our Annual Report and annual State of Safety Report, visit About Us
OUR PRODUCTS & SERVICES
Certifying individuals and licensing contractors and operators to perform regulated work.
Supporting clients in the development of alternative safety approaches, and auditing their safety management plans or equivalent standard approaches.
Educating and sharing technical systems safety information with our clients and the broader public to better control risks.
Conducting research, including contributing to provincial and national safety code development and updating regulations for the technologies we serve.
BOARD OF DIRECTORSBC Safety Authority is governed by a board of 11 directors that monitors performance and sets the organization’s strategic direction in consultation with management. Directors are appointed on the basis of merit; they must meet the qualifications established in the Safety Authority Act and abide by a code of conduct.
The Board is organized with the following committee structure:
• Finance and Audit
• Governance and Human Resources
• Strategic Advisory
2016-2018 BUSINESS PLAN
The safety system comprises people, equipment, safety standards and work practices, and BCSA relies on industry and the public to actively participate in the system. As we continue to advance our 10-Year Strategy, this business plan focuses on what we will accomplish in 2016-2018. We will continue to develop a knowledge-based organization and grow our ability to collect, analyze, and share safety and risk data. We will use our technical expertise to benefit clients and society by influencing better outcomes across the safety system. This document describes how we will achieve each of our strategic goals by enhancing support for the integrity of the safety pyramid depicted below. In 2016, we will advance six strategic priorities that contribute to all aspects of the safety pyramid, with a focus on increasing the number of participants in the safety system and creating better connections to enable participation, thus moving us towards achieving our vision of Safe Technical Systems. Everywhere.
|2016 TACTICAL STATEMENT |
We will further integrate safety risk information into programs that inform decisions in the areas of assessment, certification, compliance and enforcement. We will bolster our management of compliance and systematically collect information on safety hazards found during inspections. We will work with licensees and certified individuals to design programs that augment their participation in, and knowledge of, the safety system.
|2017-2018 TACTICAL STATEMENT|
We will increase the use of data to deliver knowledge-based safety products and services, and to inform our strategies for assessment, certification, and compliance and enforcement. The safety oversight of operating equipment and systems in particular will continue to advance through education, audit, and enforcement.
To contribute to our clients’ success by providing valued products that attach clients to the safety system and drive higher safety performance.
• Simplify the way clients do business with us
• Understand what our clients want and need to deliver safe technical systems
• Create specialized products that fit the safety needs of different client groups, especially large clients with complex technical assets
|2016 TACTICAL STATEMENT |
We will modernize the client portal experience to save our clients time, to capture more accurate and complete data and to provide better real-time client safety information than our current systems allow. We will connect more asset owners to the safety system through products and services such as assessments, targeted education, and client safety history reports.
|2017-2018 TACTICAL STATEMENT|
We will continue to expand online self-service functionality to clients in all technologies, and we will further tailor our products and services as we understand the safety needs of our different client groups such as large and small asset owners and their employees, contractors, and certified individuals.
To have a courageous culture where employees build and deliver the safety services for the future.
• Implement technology that enhances internal knowledge and capability
• Advance our employees’ connection to our strategy
• Increase flexibility and adaptability
|2016 TACTICAL STATEMENT |
We will continue to strengthen our capacity as a knowledge-based organization by supporting our employees with the right tools and systems to collect data and assess risks across technologies. We will continue to build a culture and work environment where highly skilled people find challenging work, advance the understanding of risks through education, and bring clients into the safety system.
|2017-2018 TACTICAL STATEMENT|
We will encourage a culture that supports a flexible and adaptive workplace where employees feel empowered to solve problems and implement new ideas. We will expand our access to talent by connecting to educational institutions in order to engage individuals in the safety system earlier in their career.
To optimize human, financial and relationship capital, and to anticipate and adapt to changes in our marketplace.
• Reduce processing time and cost of routine tasks
• Create collaborative work environments that promote the transfer of knowledge and are energy and cost effective
• Identify and improve the primary cost drivers for the products and services we deliver
|2016 TACTICAL STATEMENT |
We will focus on improving the cost efficiency of the products and services we deliver by improving the core abilities of our transaction processing systems, and by implementing new online features that increase the number of active, contributing participants in the safety system.
|2017-2018 TACTICAL STATEMENT|
We will grow new revenue and supplement existing revenues from our traditional technologies through new, diversified product and service offerings, enabled by improved technology and highly skilled employees.
Expand and Enhance Our Client Portal
Objective: Migrate client transactions to a new portal that clients want to use and would recommend to others.
Description: In 2016, we will develop and host a client transactional portal that will serve a larger community of users and technologies beyond the existing MyConnection portal. This new portal will lay the foundation for the future delivery of products and services like safety data reporting, certification and licensing, as well as access to educational resources.
Expand the Safety Products and Services We Offer to Asset Owners
Objective: Expand and tailor the safety products and services we offer to asset owners to improve oversight of operating equipment and value for asset owners, while maintaining our oversight of installations prioritized by our Resource Allocation Program (RAP).
Description: In 2016, we will dedicate more BCSA resources to connect with asset owners to educate them on their safety responsibilities, assess the safety of operating equipment, and improve the client experience with operating permits.
Enhance Technology Infrastructure and Processes for Employees
Objective: Improve information technology for BCSA safety officers and client service representatives.
Description: In 2016, we will continue to invest in our systems and processes to support safety officers and client service representatives with tools that allow for more efficient and effective use of BCSA’s enterprise system.
Expand and Enhance Our Resource Allocation Program (RAP)
Objective: Establish assessment priorities for our safety officers using the best information available.
Description: In 2016, we will expand the use of safety information to prioritize our site inspections and audits of contractors, certified individuals, and asset owners by introducing new algorithms for assessing electrical and gas operating permits, and integrating safety officers’ “as-found hazard” observations into our algorithms.
Two measures will determine the effectiveness of our resource allocation program (RAP): 1) the relative volume of RAP-generated priorities assessed compared to the number of non-RAP priorities assessed, and 2) the accuracy of the RAP algorithms to direct assessments toward higher hazards.
A third measure will establish a milestone for the expansion of the RAP program into two new areas of oversight.
Standardize and Enhance Our Certification Processes
Objective: Increase our clients’ safety knowledge and awareness of their safety responsibilities through certification and licensing, and then sustain the currency of their safety knowledge.
Description: Although BCSA verifies certificate candidates’ technical knowledge through examination, we do not currently provide and verify their understanding of duties and obligations within the safety system. In 2016, we will develop educational programming and move towards a standardized certification program to advance duty holder safety knowledge and BCSA’s ability to identify and connect with active certificate holders and licensees. The educational programming will cover 3 key areas: 1) Permit Management; 2) Managing Participation and Connection with BCSA; and, 3) Compliance and Enforcement.
Implement Compliance & Enforcement Program Improvements
Objective: Bring more participants into the safety system by increasing the effectiveness and reach of our compliance and enforcement activities.
Description: In 2016, we will expand our dedicated Compliance and Enforcement team and broaden our data analysis to identify more non-participants operating outside of the safety system. This work will seek to validate our view that significant unpermitted work and equipment exists, that this work and equipment is associated with higher hazards, and that safety system participants value our efforts to ensure that everyone is equally attached to the system.
2016’s budget is balanced, including contributing $1.5M to our operating reserve to bring this balance to the target level of 15% of annual operating costs.
The budget takes a conservative view on our product and service revenue. 2016 revenues include previously announced fee increases, while holding the volumes of operating and installation permits equal to our Q3 2015 forecast. We project revenue growth in 2016 totalling $1.585M coming from two primary sources: $1M from our continued efforts to identify unpermitted work and equipment, and $585,000 from business initiatives such as onboarding propane operating equipment into the safety system and improvements to our non-regulatory contracts.
As in prior years, we will continue to make strategic investments in technology and people that markedly improve our delivery of our Accident Prevention Model to clients. We will continue to manage our expenditures to ensure that we maximize our return on capital and operating spending, and adjust them to revenues should actual figures fall below budget.
2017 and 2018 forecasts are based on our best information as of November 2015. We continue to take a conservative view with the assumption that our revenue and expenses will have similar profiles to 2016. All forward-looking statements within this report should be understood to involve risks and uncertainties that could cause actual financial or operating results to differ significantly.
|2015 - 2018 Projections ($’000s)|
|Revenue Category|| |
|Services and related fees||50,060.30||50,980.00||52,751.80||54,052.60|
|New business initiatives||0||585||1,107.50||1,107.50|
|Investment and other income||327.6||460||460||460|
|Salaries and benefits||33,474.50||36,011.60||37,997.90||39,187.00|
|Amortization of capital assets||3,402.10||3,703.60||3,752.00||3,800.00|
|Audit, legal and insurance||926.7||796.4||807||817|
|Office and business||1,607.70||1,685.80||1,708.00||1,730.00|
|Postage and courier||231.4||239||242||245|
|Outreach and awareness||315||429.6||435||441|
|Materials and supplies||168.1||190||192||195|
|Excess of revenue over expenses||1,511.2||00.0||00.0||00.0|
Accident Prevention Model
BCSAs multi-faceted approach to managing technical systems safety risks through the four pillars of assessment, education and outreach, research, and enforcement.
A condition found by safety officers during physical assessments, investigations, or audits of regulated work, products, equipment, or safety systems where intrinsic hazards are not suitably controlled.
A person or company that owns or leases regulated products or equipment.
Alternative Safety Approaches (ASA)
A performance-based approach to achieving compliance with the Safety Standards Act, which allows owners or operators of regulated equipment to meet safety objectives in ways other than those prescribed by the regulations.
An evaluation or review of information relating to regulated work or equipment. Key BCSA activities in Assessment are:
• gathering of evidence through on-site / physical assessments (of reported hazards and work performed by contractors or homeowners);
• gathering of evidence through incident investigations;
•gathering of evidence through audits or documentation evaluations (of safety management plans for example);
• reviews of requests for permission (such as permit or ASA applications);
•reviews of declarations and reports from duty holders (including incident reports);
• reviews of qualifications for licensing or certification; and
• reviews of product or equipment and designs when approving these for use in BC.
An independent, systematic review supported by objective evidence that is focused on a system or process.
Certificate of qualification
A certificate issued by BCSA to an individual who provides evidence of his/her knowledge and ability to do regulated work in a manner that meets the requirements under the Safety Standards Act and allows an individual to perform regulated work in BC within the scope of the certificate.
A person or company who is responsible for compliance because they either own regulated products or equipment, or perform regulated work.
Field Safety Representative (FSR)
An individual who holds a certificate of qualification verifying that they have satisfied regulatory requirements for demonstrating competency in the interpretation and application of regulations and codes. The certificate is required to carry out the duties described in regulation. These duties include obligations to assess compliance of regulated work and operation of equipment; certification also entitles them, on behalf of a contractor or operating permit holder, to make declarations that regulated work complies with the Safety Standards Act and regulations.
A type of physical assessment where the regulated product, equipment or work has been directly evaluated by BCSA.
A written permission required to install or alter regulated product or equipment. Depending on the work being performed, an installation permit may be issued to a licensed contractor, a person who holds an operating permit, an owner of a regulated product or equipment or a homeowner who performs regulated work as permitted under the regulations.
A permission issued by a BCSA provincial safety manager that entitles a person to engage in regulated work. A licence is subject to terms and conditions specified by a provincial safety manager and to any requirements associated with a contractor’s licence that are contained in the regulations. A licence is normally associated with a specific person and is not specific to a particular site or location.
A permission issued by BCSA that allows the operation and maintenance of a regulated product or equipment. An operating permit may be issued to the owner of a regulated product or building where the product or equipment is to be operated.
See definition for inspection.
Resource Allocation Program (RAP)
A rating program that uses risk-informed criteria to establish work priorities and the allocation of BCSA resources. RAP uses current and historical data which is based on the scope and stage of work being performed, equipment environment, and safety history.
Regulated work that has been done without the required permissions in place.