Online Services Technical Issue - Viewing Certificates

We have identified a technical issue in Online Services that has caused some users to be unable to view their certificates. We’ve made an update that should fix this issue, and we encourage you to try logging in again. If the issue persists, please contact us.  

Online Services Technical Issue - Viewing Certificates

We have identified a technical issue in Online Services that has caused some users to be unable to view their certificates. We’ve made an update that should fix this issue, and we encourage you to try logging in again. If the issue persists, please contact us.  

Miles Industries Ltd. recalls H5 Series Fireplaces

Recalls

Health Canada, the United States Consumer Product Safety Commission and Miles Industries Ltd. have issued a joint recall of H5 Series Fireplaces. This recall involves natural gas and propane H5 Series Fireplace models 1100 and 1150 installed with certain 3 and 4-sided fireplace trim (model numbers 1135, 1140, 1145, 1149 or 1184). Details are available on the Health Canada website.

Convective heat (heated air only) can escape from behind the fireplace trim and overheat. While there is no evidence of a fire risk or significant charring, the stream of convective heat could cause possible discoloration of the adjacent wood studs or, over a period of time, charring of the wood behind the trim.

Consumers should contact the dealer where the fireplace was purchased to schedule the installation of a left and right bracket in order to prevent any convective air displacement.

For more information, consumers may contact Miles Industries by telephone toll-free at 1-866-420-3360 between 7:00 a.m. and 4:30 p.m. PST Monday through Friday, by email, or online on the H5 Recall Notice.