BC Safety Authority - Common Questions

Here are answers to some common questions we get from our clients:

  1. How long will it take to process my permit / assessment?
  2. What are BC Safety Authority’s hours of operation and contact info?
  3. Why do I need to provide a postal code for my permit?
  4. What is the cost of my permit, exam, evaluation, etc?
  5. Where can I find the application form for a permit, exam, assessment, etc?
  6. Can you recommend a contractor for my job?
  7. Do you have list of safety officers anywhere on your website?
  8. Can I process this permit / assessment myself online?
  9. Is BC Safety Authority a government agency?
  10. Why are the regional offices only open until 12:30pm?
  11. Do I pull my permit through BC Safety Authority or through City Hall?

How long will it take to process my permit / assessment / request / declaration/ etc.?
We process emailed requests in the order they are received. We aim for a turnaround time of two business days.
You can also purchase your permits and request assessments yourself through our online portal, MyConnection.


What are BC Safety Authority’s hours of operation and contact info?

  • Our contact centre is open Monday to Friday 7:00am – 8:00pm.
  • The contact centre can be reached via phone at 1-866-566-7233 or by email at contact@safetyauthority.ca.
  • Our New Westminster office is open until 4:30pm Monday to Frdiay; our regional offices are open until 12:30pm.
  • For a complete list of our regional offices, see: Offices across BC


Why do I need to provide a postal code for my permit?
Postal codes are used to accurately assign the correct safety officer to your permit. An incomplete or incorrect postal code may cause your request to be delayed. 


What is the cost of my permit, exam, evaluation, etc?
The service costs for all our technologies can be found in our latest fee schedules.


Where can I find the application form for a permit, exam, assessment, etc.?
Please visit Forms for a full list. Use the drop-down menu to filter by technology.


Can you recommend a contractor for my job?
We do not recommend contractors. However, you can search our list of licensed contractors and filter by technology and location to find someone in your area.


Do you have a list of safety officers anywhere on your website?
No. Please call the contact centre at 1-866-566-7233 or email contact@safetyauthority.ca and we will put you in touch with a safety officer in your area.


Can I process this permit/assessment myself online?

Yes. Clients can use our online transactional portal MyConnection to pull permits, view a list of their permits, request assessments and much more.


Is BC Safety Authority a government agency?

No. BC Safety Authority has been an independent, self-funded organization for over 10 years.

We are mandated to oversee the safe installation and operation of technical systems and equipment. In addition to issuing permits, licences and certificates, we work with industry to reduce safety risks through assessment, education and outreach, enforcement, and research.


Why are the regional offices only open until 12:30pm?

The regional offices close in the afternoon for training sessions, contractor education as well as application processing.

The New Westminster office is open until 4:30pm. If you need to get a hold of us after that time, call the contact centre at 1-866-566-7233 from 7:00am until 8:00pm Monday to Friday. 


Do I pull my permit through BC Safety Authority or through City Hall?

BC Safety Authority has jurisdiction for permits and inspections in almost all BC municipalities, districts, and aboriginal lands for the following technologies: Electrical, Gas, Boilers, Pressure Vessels and Refrigeration, Elevating Devices, Amusement Devices, Passenger Ropeways, and Railways.

Some municipalities administer their own electrical and gas permits, as follows:

Jurisdictions for Permits and Inspections
City/District Electrical Gas
Burnaby City City*
Kelowna BCSA City*
Maple Ridge City City*
North Vancouver (City) City City*
North Vancouver (District) City City*
Richmond BCSA City*
Surrey City BCSA
Vancouver City City*
Victoria City BCSA
West Vancouver City BCSA

* BCSA for Natural Gas > 14 kPa (2psig) and/or > 120 Kw (409,600 Btu/hr) total load. BCSA for all other regulated gases, such as propane, methane, and hydrogen.